Issue with Embedded Images in Jira–Azure DevOps Email Notifications

[David Martínez López]

Hello everyone,

We have an integration between Jira and Azure DevOps (getint.io) that synchronizes comments. However, when native Jira email notifications are sent, the content is not displayed correctly.

Specifically, images embedded in Azure DevOps comments do not appear in the emails, or incorrect/unrelated images are included instead of the original ones.

We would like to know if there is any configuration or option within the app/integration that allows these embedded images to be synchronized and sent correctly in Jira email notifications on Jira Cloud.

Thank you in advance for your help.

[Nicholas Bouchard · Accepted solution]

This is actually a Jira email notification limitation more than a getint-specific issue.

When images are embedded in Azure DevOps comments, they're stored as inline HTML references pointing back to Azure DevOps. When that comment gets synced to Jira, the image URLs still point to ADO — and Jira's email notification system can't resolve them. It either drops the images entirely or pulls in incorrect ones because it's trying to render external URLs it doesn't have access to.

There are a couple of angles you could try:

• On the getint side: Check whether there's an option to download and re-upload images as Jira attachments rather than preserving the inline HTML references. If images land as native Jira attachments, email notifications can render them because they're local to Jira. That's the setting you'd want to look for in your connector configuration.
• On the Jira side: Jira Cloud email notifications have limited support for rendering externally-hosted images in general. Even if you fix the sync, you may hit cases where Jira's outbound email strips or blocks external image URLs for security reasons. It's worth checking Atlassian's notification template settings to see if there are any allowlisting options for your Azure DevOps domain.

Hope that helps!