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Issue transit without having all approvals

Cristian Ionescu
Rising Star
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June 24, 2019

I have a simple workflow Open->Awaiting Approval->Done

On Awaiting Approval i have an multi User picker filed: Ben and Tom

I have check on the Approve transition All approves but if one of Tom or Ben approve the ticket go to Done.

 

How can I solve this?

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Jack Brickey
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 24, 2019

When you set up the approval workflow you need to select if “one of” or “all of” is to be used. It appears you have it set to “one of”.

Check this article to see if it answers your question. If not let me know.

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