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I am trying to setup an automation rule in help desk that is triggered by the time a request is created. How do I derive that information from the createdDate? Thanks.
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I'm not sure that this is something you can do in automation rules. What is your end goal? You might be able to accomplish it with custom SLA's, and then base the automation rule off of the SLA instead.
The goal is to determine the content of the email based on what time the request is submitted. If the request is submitted within our working hours, we send one message. After hours, we send a different message.
Thanks for your help in advance.
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