Is it possible to create multiple fields from an email request in Jira Service Management?

[Thorsten]

I have created an email request which accepts a subject and a body.

Is it possible to assign a priority via email as well? or a different field?

For example by writing: "Priority: Critical" in the body of the email

[Alex Koxaras -Relational- · Accepted solution]

Hi @Thorsten and welcome to the community!

You can do that by either creating a Jira automation and search for specific text strings using smart values, or you could do that within the workflow by using an app which allows such automation, like JMWE.

If you are looking for costless solution, I would suggest to try creating an automation rule for your project. I've managed to do that in the past by using text smart values, such as:

• substringBetween(String open, String close) OR
• substringBefore(String separator) OR
• substringAfter(String separator) and more.

[Thorsten]

Hi @Alex Koxaras -Relational- ,

Thank you, I think this is exactly what I need.

[Alex Koxaras -Relational-]

Nice to know that @Thorsten! Kindly mark my answer as accepted to help other users. Thank you!