Insight custom field referencing other custom field with multiple values

[Filip Sagen]

We've started to utilize Insight in our JIRA instance as a CRM and for most use cases it works very well. I've created two insight custom fields: 'client' and 'client contact' and for the second field have I created a filter query so that only client contacts can be chosen that has an outbound reference to Client.

This works well as long as the relation is 1 to 1, but when i select multiple values in the client field, i cannot choose any value in the client contact field.

The filter scope for 'client contact' is:

Filter Issue Scope (IQL): object having outR(Key IN (${Client}))

Does anyone know if it's possible to use this kind of filter if the client field allow multiple values? (If you understand my issue at all)

2.14.0.0

[Filip Sagen · Accepted solution]

I figured it out by reading the documentation a bit more thorough: https://confluence.atlassian.com/servicemanagementserver/advanced-searching-iql-insight-query-language-1044784588.html

changing the Filter Issue Scope to the following solved the problem:

object having outR(Key IN (${Client${0}}))

2.14.0.0

2.14.0.0