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  • In service desk I'm trying to add automation for issue transitions but I can't set the resolution

In service desk I'm trying to add automation for issue transitions but I can't set the resolution

Lauren White
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July 7, 2016
 
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Steven F Behnke
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July 7, 2016

The workflow transition should set the Resolution field using the Update Issue Field post-function. Your automation can then call said transition.

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