I would like to add a comment to a JIRA Service Desk ticket automatically at a given time interval. Is this possible with JIRA automation?

[Ashley Horne]

For a single given ticket I would like to add a comment to a JIRA service desk issue every hour or so to.

Is it possible, using add-ons to produce a cron job for this to be added when the ticket is in a certain state i.e. open?

[Dave Bosman · Accepted solution]

Hi Ashley,

You can do it with this plugin https://marketplace.atlassian.com/plugins/com.atlassian.plugin.automation.jira-automation-plugin/server/overview

Very easy and simple...

When installed click on the new menu "Automation" and create new

Enter a name

Select JQL filter trigger, Enter your cron, and JQL filter

Click next and after that you can enter what you want to do.

Regards,

Dave

[Ashley Horne]

 Hi Dave

Thank you for your super fast reply.  I am aware of this plugin but I am using the cloud based portal service.  Is this plugin available for this platform?

Thanks, Ashley

[Dave Bosman]

https://marketplace.atlassian.com/plugins/com.codebarrel.addons.automation/cloud/overview 

Is even more powerful and could be an option but it's not free like the other plugin 

[Edward Dumser]

The Atlassian automation plugin has no "create issue" action though