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I want to hide the problem type request from the client and display it only for the agent.

I want to hide the problem type request from the client and display it only for the agent.

Only agent can report a problem , but it is displayed for clients , is there a way to hide it from clients

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@Soukaina IBALINE if you want to hide the request type from customer portal, you should remove it from all portal groups.

More detailed information here

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@Stevan Mandić But I cannot remove it from the portal because I have automation rules behind it.

For example, if the portal group is infrastructure, then the domain is infrastructure.

Additionally, I need the domain itself for other automation rules and even workflows.

If there is another solution!

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I want to hide the problem type request from the client and display it only for the agent.

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