I want to delete my account and Atlassian isn't letting me

[tylerlares93]

Let me start by saying how much I hate this product and the fact that it traps consumers in an endless cycle of chatting with AI bots with no solutions. 

I did not make this account intentionally. Because I had a Loom account and didn't pay attention to my emails this was forced on me. I want to delete everything. I don't want an Atlassian account. 

I can't delete it due to being a "billing contact." I don't even have an active site! It says I have to add an additional contact for billing...I don't have an additional contact. I can't also submit any GDPR tickets due to not having an active site URL. Can't submit any tickets, matter of fact! 

Help me please, for the love of God, delete this account and all associated accounts. This business model and product feels so corrupt in the fact that I am forced to pleade on a community chat because the AI says I've "exhausted all options" and I'm not allowed to chat with a live person because I don't pay for any of this. 

[C_ Faysal_CFcon_]

Hi @tylerlares93 

check this community post 

hope thie helps you

ragards

[Trudy Claspill]

Hello @tylerlares93 

I have not had a Loom subscription before, so I have not been through your exact experience.

I did find this KB on downgrading or canceling a Loom subscription.

https://support.atlassian.com/loom/docs/downgrade-or-cancel-your-loom-plan/

I also found this article on "delete your Loom account".

https://support.atlassian.com/loom/docs/delete-your-account/

The above article mentions a few important things:

1. You have to downgrade to a Starter/Trial/Free Loom subscription.

2. You have to remove yourself from Workspaces.

3. If your Loom account is tied to an Atlassian account, then there are separate steps to finally delete your account.

I hope the above proves useful to you.

[Trudy Claspill]

I also found this information through the Technical Support site https://support.atlassian.com/contact/#

[tylerlares93]

Unfortunately this doesn't work - it makes you click "Close account" and then the only option is to click delete profile, which it doesn't allow you to do. 

[John Funk]

Hi Tyler,

You can follow the guidance here: 

https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/

[tylerlares93]

Also this is in breach of GDPR laws. I can't make a request to delete my data or this account? 

[John Funk]

https://support.atlassian.com/contact/#/