Please help my delete account

[Felix Fischer]

Hello,

I've tried the free jira and bitbucket account. But I do not want to use them any longer. But trying to delete my atlassian account ended only in anger and thousands of open tabs.

Please help my delete my account (please I beg you).

I do not have any open invoices, billing profiles or active subscriptions. BUT never the less I still get this error message if I click "Delete account" 

I've also followed the instruction that are described in the link in this error message. But still it won't go away.

Here some more pictures of my settings in hope it will help you helping me

<screenshot removed>

Thanks in advance for your help

[Tansu Akdeniz · Accepted solution]

Hi @Felix Fischer 

Welcome to the community!

You need to have your account removed from the Technical Contact or Primary Billing Contact fields in https://www.atlassian.com/purchase/my/. You might need to transfer them.

If problem continues, you can create ticket to Atlassian. If the Atlassian Support portal isn’t accessible for you, please try submitting a ticket through this page instead: Atlassian Contact – Purchasing & Licensing

Similar threads:

• https://community.atlassian.com/forums/Jira-questions/Why-can-t-I-delete-my-account/qaq-p/981782
• https://community.atlassian.com/forums/Jira-questions/Account-deletion/qaq-p/981739

[Felix Fischer]

I do not want to transfer them I just want to delete everything related to my atlassian account including it. I've never paid anything so why I am not allowed to just remove delete it.

And the help in the links sounds like "You need to do what the error message tells you.  By "fix" it means make someone else the primary billing contact and technical contact on all the products you have." but I do not have another account to make them the primal contact because I just want to delete it...

And I've tried to contact the support but on all options I've just saw that I am not paying so no support for me poor sucker... And I am a little confused by all the options I can click on and mostly land on the community support. But I've been able to contact the support know with your help, so thank you. I'll keep you informed about my process. 

[Felix Fischer]

Hello future reader,

with this links ( atlasian support portal and another link to support ) I was able to request the deletion of all products that I where the primary contact. I was told that it will take 30 days to be executed and than I should be able to delete my account. 

Besides my anger about no simple way of getting rid of the primary contact stuff after I was able to contact the support I had a good user experience. So maybe promote these links more in your documentation, because as far as I understand it you need to contact the user support to be able to delete your account as primary contact.

[Theodora Boudale]

Hi Felix,

I can see in our system that your account is a Billing and Technical contact for a Bitbucket Cloud workspace, which is the reason why you cannot delete the account yet.

You can follow these steps:

1. Delete the Bitbucket Cloud workspace.

• You can see the workspace listed here: https://bitbucket.org/account/workspaces/ (after you have logged in).
• Select Manage in the same line as your workspace name (near the end of the line).
• On the new page that opens, scroll down and you will see a link Delete workspace. You can use that to delete the workspace.

2. It takes 30 days for a workspace to be fully deleted from our systems. You will need to wait 30 days from the moment you deleted the Bitbucket workspace, and then you will be able to delete your account.

Just a heads up, I removed one screenshot from your post for privacy reasons, as it was showing your deleted Jira site's URL and entitlement number.

Please feel free to reach out if you have any questions.

Kind regards,
Theodora