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I cannot use Service desk projects after installing Service Desk

I cannot use Service desk projects after installing Service Desk

Hi,

I installed Service Desk and I am using evaluation License.
But I am unable to see Queues, Reports, SLAs in the projects.

In project administration, all the SD pages (Request Types, SLAs) they are not working and instead the following error comes when I open the page:

{quote}

You need to be a Service Desk Agent to access this page. Contact your administrator if you need access.

{quote}

The permission scheme for SD is not working properly either. I cannot see Service Desk Agent permission in the Scheme.

Has SD been installed properly? Im not quite sure what to do here?
I just installed the SD couple of times over again, same behavior.

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Answer accepted

The issue is resolved now.
The service desk wasn't installed properly. I had to restart JIRA services for Service Desk to take effect.

I'm not sure why restart was necessary, but issues have been rectified after the restart.

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Comment

1 vote

Duplicate of https://community.atlassian.com/t5/JIRA-questions/You-need-to-be-a-Service-Desk-Agent-to-access-this-page/qaq-p/617032?posted=617888#U617888

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Hi Muhammad,

You would need to add your current user to the Project Role 'Service Desk Team' in the Users and roles page (yoururl/plugins/servlet/project-config/PROJECTKEY/roles).

If the above doesn't work, could you post a screenshot of your users and roles page and permission scheme?

The permission Service Desk Agent does not exist, it would be a permission granted to the Project Role Service Desk Team.

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I cannot use Service desk projects after installing Service Desk

3 answers

1 accepted

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