I can not login in my account anymore.

[Darcy Roberto _ LAR]

I can not login in this account anymore: JIRA

[Marc -Devoteam- · Accepted solution]

Hi @Darcy Roberto _ LAR 

Good day!

This may happen if your site is deactivated due to billing related concerns. If you're on a paid plan, please connect with the support team for confirmation.

If this was a free instance, it may have been deactivated due to prolonged inactivity.You would have received email on this.

If you accessed the instance last for over 120 days, it could be the instance is completely deleted.

I have requested assistance for you, this can take up to two work days.

Keep your eye on this post.

[John Funk · Accepted solution]

Hi Darcy,

What message or error are you getting? When was the last time you successfully logged in? 

[Darcy Roberto _ LAR]

When trying to log in, the page enters a loop until the message below appears:

[Darcy Roberto _ LAR]

[Darcy Roberto _ LAR]

My last login was approximately a week ago.