How to update a text field with Affected Services coming from a ticket

[Rupali Choudhari]

Hi, 

I have to copy the value of Affected Services to a text field 'Last Affected Service'.

I am able to copy value when a ticket is created but when we add a new Affected Service , 'Last Affected Service' field gets appended with new value. 

I am actually looking for updating the 'Last Affected Service' field with new affected service which got added.

Example 

ticket 1 created 

Affected Service - Name 1   

Last Affected Service- Name 1

When ticket 1 is updated with Name 2 

Affected Service -Name 1, Name 2  

Last Affected Service- Name 1, Name 2

I don't want to keep copying the value of Affected Service to 'Last Affected Service', I want to update the 'Last Affected Service' to have Name 2 and so on if I add Name 3 as affected Service?

I think I will have to edit field using JSON but not sure how? 

Please help.

[Bill Sheboy · Accepted solution]

Hi @Rupali Choudhari 

Are you doing this with an automation rule?  If so, is the rule triggered on a change to the Affected Service field?

In that case, you could try the {{fieldChange}} smart values to use only the added ids to replace the one for Last Affected Service: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/#--fieldChange--

Kind regards,
Bill

[Rupali Choudhari]

Thank you it worked.