How to start a ticket for a new customer from Servicedesk Create issue button

[Demis Estabridis]

Hi,

we wanted to start a conversation with a customer that currently has NO USER on our Servicedesk by creating a new ticket from Servicedesk panel (CREATE issue button).

Although we added his email as "Reporter", the ticket was created without that email but as Anonymus reporter as you can see on this pic.

Any idea how to manage that? Thanks!

chrome_2016-12-07_11-43-55_Ink_LI.jpg

[Nic Brough -Adaptavist-]

The reporter should be an existing account (even if the user signs up for it, or sends an email to a Service Desk set up to create them automatically)