I am building a workflow that has an approve status on it, but at the same time, I want the service desk to skip it when the field is not required from the request type, I tried adding some conditions like Validators: Required Fields: Approvers, that did not work. It doesn't require an actual approver to start the process, but the status is still there and appears as "approve or decline" on the ticket itself.
Any ideas on how to do this?
Thank you.
