How to show all request types on Service Desk?

[Tony Montana]

How to show all request types from all desks on Service Desk?

[Raynard Rhodes · Accepted solution]

Do you want to display all of the Request Types on the customer portal? Or you want to see all created Request Types?

[Tony Montana]

Hi! All Request Types on the customer portal! Thanks for answer

[Raynard Rhodes]

https://confluence.atlassian.com/get-started-with-jira-service-desk/create-service-desk-request-types-917968307.html

That link should help you out. 

But I have a couple of screenshots that should make it easy

[Tony Montana]

Hi! Sorry. All Request Types from all service desks. Or, just always on Browse All (show desks, no popularity)

[Petter Gonçalves]

Hello Viktar,

Are you using the Server or Cloud version of JIRA Service Desk?

If you are using the Server version, the database query below should give you the information you need:

select * from "AO_54307E_VIEWPORTFORM"

[Tony Montana]

Hi!

Could you explain more, please? We have server version.

Thanks for answer

[Petter Gonçalves]

Hello Viktar,

Do you have any knowledge about REST API Calls?

You can check in the documentation below how you can perform Rest API calls directly in the database to retrieve the Request Types of your Service Desk:

Get Request Type REST API

[Tony Montana]

Hi! sorry, I do not really understand how this will help us. We just need a list of requests on the main page, if the popularity can not be turned off.