How to send customer notifications on a custom field update in a issue?

[Nuwanee Nadeesha]

Hi All

Is there an option to set notifications/alerts for customer whenever a custom field is updated in a Jira issue without doing a workflow transition?

Thanks and Regards,

Nuwanee.

[Jack Brickey · Accepted solution]

Consider using Automation. Have a look at it under Project settings > automation. Here is a link to documentation- automate-your-jira-cloud-processes-and-workflows 

if you hit a roadblock let me know.

[Nuwanee Nadeesha]

Hi,

Thank you for your information. I'll try this method and update you. 

[Joe Pitt · Accepted solution]

JIRA doesn't support notifications when specific fields are modified. 

[Nuwanee Nadeesha]

Hi,

Thank you for your response.