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How to restart an SLA at certain workflow transition

Dani Miles
Dani Miles
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June 8, 2020

I need to track time to quote expiry and am using an SLA that counts down a month from when we add a quote to the ticket. Sometimes I need to re-quote and at which point I would like the SLA to reset and start counting again. 

Is there a way to reset an SLA via a post function on a workflow transition? 

I am using JIRA service desk cloud. 

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