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How to resolve this issue

khalid
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I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 17, 2025

jira.PNG

3 answers

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2 votes
Trudy P Claspill
Community Champion
April 17, 2025

Hello @khalid 

Welcome to the Atlassian community.

What were you trying to do?

Those codes are only useful to Atlassian to help them zero in on log file entries relevant to the time when the problem occurred.

The tags on your post indicate you are using a Free subscription. Is that accurate?

If you are on a paid subscription you can open a support case with Atlassian at https://support.atlassian.com/contact/#/

If you are on a Free subscription you cannot open a support case, but Community Champions (like me) can flag your post here to raise it to the attention of Atlassian Team members who can open a support case on your behalf.

0 votes
Prachi Bolar
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 17, 2025

Hello Khalid,

Welcome to community :) 

There is some issue going on due to which the users are facing hash errors while performing certain actions 

Please reach out https://support.atlassian.com/contact/#/ so that the team can further check this

Thank you,

Prachi 

0 votes
Piyush Annadate _ACE Pune_
Community Champion
April 17, 2025

Hi @khalid ,
Can you let us know 'when this issue is occurring'? Steps/actions?

Generally, there could be as below:
1. If in plugin - check vendor status
2. If board - then the filter would be having too much of issue count
3. If project - Could be backend

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