The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)
× Create
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Community resources
Community resources
Community resources
How to log work in Jira Service Desk Request Type
Noel Dinger
April 5, 2020 edited
Hey Atlassian Community,
In this use case, employees want to log work (which is not related to any jira issue) through a JSD Request.
Right now, there is a request type with start (time), end (time) and description. When such a time tracking ticket is created by a (logged in) employee, the agent will copy those values to an external system (like an excel sheet).
I am looking for ideas, how this process could be automated - considering some rules for breaks or maximum worktime.
I thought about using script runner to code it, but that seems pretty ineffective. Maybe there is a dedicated plugin that could help?!
Let's discuss
0 answers
Comments for this post are closed
Community moderators have prevented the ability to post new answers.
Community showcase
Atlassian Community Events
Copyright © 2026 Atlassian