How to get Latin characters to display correctly on text fields created with ScriptRunner script?

[Guillermo López]

Hi,

I'm trying to create issues and comments automatically for some of our workflows by using the ScriptRunner plugin. Even the script is working fine, since our language is Spanish, the text fields may contain Latin characters that do not get displayed correctly. A question mark is usually displayed. We've already tried to escape the characters but nothing has worked for us thus far.

Is there anyone who has faced the same problem and resolved it or happen to have a solution for this problem?

Any help will be greatly appreciated!

Guillermo

[Guillermo López · Accepted solution]

The problem has been resolved by adding the following properties within setenv.sh:

-Dfile.encoding=utf-8 -Dsun.jnu.encoding=UTF-8

Even we're running jira within a Linux environment for some reason it was not working as I expected.