How to disable Service Desk comments Auto filling with "Hi *reporter*"?

[Sal M]

Hi,

I am using JIRA Service Desk 3.0.1 on JIRA v7.0.3

When commenting on an issue the field is auto populated with

Hi (name of reporter),

– Sal M

Can this be disabled?

[Michael Cross]

I worked with support and this can be disabled by each JSD agent on their profile page. There is an on/off switch about halfway down the page.

The suggestion to track it is:https://jira.atlassian.com/browse/JSD-631

[Sal M]

Thank you!

[Fazzi It]

Thank you this is extremely helpful!

[Michael Cross]

We are looking for the same information. It would be nice to be able to change what auto-populates for a comment.