How to create a ticket

[Ahmed Mosleh]

don't know how to find someone and create a ticket

[Iago Docando]

To create a ticket in Jira Service Desk customers will use the customer portal.

You need to create a new project of the service desk tiype in jira. Once that's done you can configure many aspects of it but you can create tickets with the default options from the very moment you create the project.

I'm not sure what dou you mean by "how to find someone". You don't create a ticket for any given particular user... you just create the ticket and any agent will take care of it.

If this doesn't help you at all please give me some insight about your needs because I'm quite lost at the moment.

[Amira Khayri]

Thanks

[Iago Docando]

Hello, Amira. Maybe you intended to answer here https://community.atlassian.com/t5/Jira-Service-Desk-questions/Lost-tickets/qaq-p/1168161#M36857

I'm still waiting for your input but in case my answer did solve your problem please mark it as accepted so it can help others with a similar problem in the future.

(I mean the other question you made, not this one from Ahmed. If you're not the user who asks the question you can only upvote an answer but not accept it)

Thanks.