Lost tickets

[Amira Khayri]

Dear all 

kindly we was having many tickets from before and everything is changed now what we can do to have it again 

Edited by Iago Docando: The tittle "Top Urgent" was simply not helpful to tell us anything about the topic of your question. "Lost tickets" is not much but is the best I can think of with the limited info you provide.

[Iago Docando]

Hello, Amira.

I'm terribly sorry but there's no way anyone can understand what your problem is. Please try to describe it with as much detail as you can.

I get your grasp of english is limited but please try to explain something, even if in broken english.

You had a lot of tickets before and now you don't:

• What changes have you made or tried? I'm assuming this is a Jira Service Desk related issue. You have used both that tag and the general Jira tag aswell.
• Have you got no ticket at all after that change or have you just seen your ticket volume heavily reduced?
• Are you running one single customer portal or many? 
• Could it be that you have created a new customer portal and your customers are still creating requests in the old one?

Maybe If we can understand your problem we can do something about it.