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How to contact support regarding deactivated account email.

bhartsb
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December 6, 2025

I received an email saying my free account is being deactivated due to inactivity from a do not respond email address.  The message says contact support yet there is no way to contact support for free accounts.  It just directs to this forum.

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Trudy Claspill
Community Champion
December 6, 2025

Hello @bhartsb 

Welcome to the Atlassian community.

You have two options.

You can follow the guidance in this document to see if you can reactivate the subscription yourself.

https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/

You can also contact the Licensing, Billing, and Pricing support team by filling out the form here:

https://www.atlassian.com/company/contact/purchasing-licensing#/

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