How to change status color on the Jira sd customer portal?

[AKSHAY THAKARE]

HI,

I want to change the status colour on the customer portal.

eg.  Under process -yellow colour.

       resolved- green colour.

[Yogesh Mude]

HI @AKSHAY THAKARE

To change the color go to Issues --> statuses and then select the status that you want to change the color.

Edit that status and you can find the category option just select the category and update it.

[Jessica Shepherd]

Hi AKSHAY,

Although Yogesh is correct that the status colors are maintained in Jira I assume you are referring to the fact that your status colors in Jira are not reflected in the Jira Service Desk Portal. This is a known issue with the Jira Service Desk software, you an find the ticket for it here:

JSDSERVER-2005

as you can see the issue is nearing 4 Years old and no action has been taken on Australasian behalf. I hope this information clears things up for you

[Victor Mutambuki]

AKSHAY,

These are maintained in JIRA and not in service desk. Check in JIRA.

Victor