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How to change placement of knowledge base article in JSD?

Juhaina Almama
Contributor
April 19, 2020

Hi!

I have KB's articles for JSD, when the customer creates request and gets this articles in the page, they covered help text and field in the page.

How to remove Knowledge Base suggested articles from the request page after navigate to another field

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for example make them like  pop up screen which disappeared when the customer finished writing the summary field and move to another field in the request page. 

or like this:( the articles do not cover the field Description)

knowledge base article search results displayed when filling out a request

Thanks

 

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