How to Automatically set Affected Laptop field according Reporter

[Paul Diu]

I have created an option where you can select the Affected laptop that is assigned to the Reporter when creating an Incident.

At the moment I have to manually select the laptop in the Affected Laptop field (it will only show the laptop that is assigned to the reporter).

Is there a way to automatically fill the Affected Laptop instead of doing it manually?

I'm thinking Automation but not sure how to this.

[Mohanraj Thangamuthu · Accepted solution]

Hello, Good day. This can be achieved with automation. Please let me know whether this is Jira software project or Jira service management project ?

[Paul Diu]

Hi Mohanraj, this is Jira Service Management Project.

[Mohanraj Thangamuthu]

Hello, I believe you are using "Assets" in JSM. Refer to this link for the options : https://community.atlassian.com/t5/Jira-Service-Management/Assets-Automation/qaq-p/2276056

[Mohanraj Thangamuthu]

In case above link is not helping, I would recommend posting this query on JSM community channel : https://community.atlassian.com/t5/Jira-Service-Management/qa-p/jira-service-desk-questions

[Paul Diu]

Thanks, I will post a question in JSM Community. The above link did not work.