How do i get my JIRA free account back after reducing user count back to 10 ?

[Futurristic]

I am using jira free version...and after added 11th user my plan changed to standard...I have removed the additional user now...still not able to access my account back.

Please help.

Thanks

[Brant Schroeder]

@Futurristic 

Follow the guidance in this article you might have not removed them from the product: https://community.atlassian.com/t5/Jira-Software-articles/How-to-Downgrade-Jira-Software-from-Standard-to-Free/ba-p/2045188

[Shalini Pradhan]

Hello @Futurristic ,

Good day! Welcome to Atlassian Community :)

As @Brant Schroeder mentioned, the article outlines in detail how to switch from Standard to Free plan. I hope that helps,

Incase you are still encountering issues, share us your cloud site URL and we will create a ticket on your behalf for the Billing team to assist.

Thank you