How do I get my linked issues to show the linkage in BigGantt?

[Chelsea McCall]

I've selected Task Mode as Auto as I've seen done in videos on youtube but my linkages do not show up at all. I have to click into each issue to see what I have linked it to.

[Sergej Grasmik]

Hi Chelsea,

I don't know how it in BigGantt, but in BigPicture. Which type of linking do you use?

Are you talking about parentship-linking or Task link synchronization like:

?

[Chelsea McCall]

I believe task link synchronization. 

[Sergej Grasmik]

Than, you have to set up mapping yourself (if not configured yet)

In Big Picture:

Admin menu --> Add-ons --> BigPicture --> Gantt configuration

In BigGantt (I guess):

Admin menu --> Add-ons --> BigGantt --> Gantt configuration

[Chelsea McCall]

It allows me to manually create the link in BigGantt, it just doesn't automatically create the link in the Gantt chart even though the link has been created in the issue. Does this still sound like the mapping isn't configured yet?

Also, I had created a manual linkage of "has to be finished with" between two links and when I Resolved one of the issues, the link disappeared on the Gantt chart. Do you know why this would happen? 

[Tomek-SoftwarePlant]

@Chelsea McCall, This looks like an issue.

Please, contact us via our Portal so we could try to help you out. Before doing so, reach out to your Jira Administrator in order to follow the steps given below.

1. Go to Jira Administration > Add-ons > BigGantt > Technical Info and click "Clear cache".
2. Reproduce your issue.
3. If the issue still persists, go back to BigGantt's Technical Info.
4. Select "Fine-grained" logging level.
5. Reproduce your issue.
6. Navigate to BigGantt's Technical Info and click "Download" support data.
7. Switch logging level back to "Warnings only".

Please, attach the downloaded logs to your support ticket. 

Best,
Tomek