How can one access the source editor in Cloud?

[Mr_ Beedell_ Roke Julian Lockhart _RJLB_]

All of my issues visible via the method which https://pm.stackexchange.com/questions/35810/how-can-i-view-all-of-the-tickets-that-i-have-filed-in-jira#comment45289_35811  describes (currently, https://moodle.atlassian.net/browse/MNET-89 and https://moodle.atlassian.net/browse/MDL-85265) lack the option to enter the source editor when modifying the post, and when adding comments. Because at least one of my issues utilises markup that cannot be achieved via the WYSIWYG editor, how can I modify it?

I was able to access it before the transition to Cloud.

At https://community.atlassian.com/forums/Jira-questions/Re-Re-Where-is-the-source-in-the-description-editor/qaq-p/3115862/comment-id/1149445#M1149445, I was advised to post a separate question about this, rather than ask at existent threads.

[Trudy Claspill · Accepted solution]

Hello @Mr_ Beedell_ Roke Julian Lockhart _RJLB_ 

Can you provide some screen images to help illustrate your scenario? Can you provide more details about the markup that you want to use?

How exactly did you access the feature prior to your transition to the Cloud product?

Atlassian's Cloud products are not designed to offer the exact same capabilities and user experience as the Data Center products, so features you accessed in the Data Center version may simply not be available in the Cloud version.

In Jira there have been a few different text editing/rendering capabilities available for Paragraph/multi-line text fields. However, in Jira Cloud Atlassian recently decided to limit the editor for such fields to just one editor/renderer type as detailed in this article:

We’re removing the default text renderer in Jira 

[Mr_ Beedell_ Roke Julian Lockhart _RJLB_]

@Trudy Claspill, that's the best information about at least a similar problem that I've seen thus far; thanks. However, its phrasal is very corporate: what's a “plain text renderer”? I ask because all markup is inherently text/plain, so all renderers render plain text...

What I am looking for is a way to enter plain markup text that is rendered thereafter, like what the “HTML” tab in this editor (link_0_821d4573651bc4_0) provides.

• Can you provide some screen images to help illustrate your scenario? Can you provide more details about the markup that you want to use?
• How exactly did you access the feature prior to your transition to the Cloud product?

An example of where the desired editor remains available is https://bugreports.qt.io/browse/QTBUG-136715#descriptionmodule_heading:~:text=Description:

[Trudy Claspill]

Thank you for the screen images. I see now that what you are looking for is the option to switch between the Visual editor and the Text editor when editing the Description field. 

The Visual editor would show you the rendered version of the content, while the Text editor shows you the plain text/markup code for the content.

My reference to the article about Renderers is not specifically relevant to that.

I don't see any option available in the UI to support directly editing the markup code in the field. I did find a Suggestion in Atlassian's public backlog to which you can add your vote.

https://jira.atlassian.com/browse/JRACLOUD-72631

[Mr_ Beedell_ Roke Julian Lockhart _RJLB_]

@Trudy Claspill, thank you! So that I can understand what's changed, is this a regression from JIRA Server to Cloud? The available software, and its versions, are rather labyrinthine, so I don't even understand how it suddenly disappeared from solely Moodle's instance, but not Qt's.

Additionally, I want to accept your most recent comment as the answer (like I can on GitHub Discussions and Discourse). However, I don't appear to be able: do I need to repost that URI as a top-level response? (If so, that's worth a ticket, too!)

[Trudy Claspill]

First let me clear up that the Moodle instance is definitely using the Jira Cloud product, and the QT instance (based on the images you provided) is definitely using the Jira Data Center product. 

Jira Cloud is a software-as-a-service product that is hosted and updated by Atlassian. They deploy changes on almost a weekly basis. The changes may not hit all subscribers simultaneously, so difference may be seen between two instances that are both Jira Cloud.

In comparison, Jira Data Center is self hosted and the customer who bought the license for it is responsible for upgrading it. Changes will happen in the QT instance only when the administrators of that instance decide to upgrade the software.

I don't recall ever making note of the option to switch between the Visual and Text editors for the Description field in Jira Cloud, so I can't speak to it "suddenly" disappearing from the Moodle system. However, given that the change request was opened in 2019 I would guess that the Wiki Style Renderer in Jira Cloud may not have ever had the capability.

It is possible that that feature was only available when the field was set to the Default Text Renderer option, and with the deprecation of that option the field is now using the Wiki Style Renderer where the option editor switch was (possibly) never available.

With regard to accepting answers here in the Atlassian Community Forums, it is not possible to accept an individual comment as an answer. It is only possible to accept as the answer the entire thread in which that comment resides. It is recognized in this community that when the answer dialog is marked Answer Accepted then somewhere in that dialog a satisfactory response exists.

To provide feedback on your community forum experience and make a suggestion about being able to mark individual comments as Accepted Answers you can respond to one of the quarterly survey pop-ups, or you could send an email to the community managers at communitymanagers@atlassian.com

[Mr_ Beedell_ Roke Julian Lockhart _RJLB_]

To provide feedback on your community forum experience and make a suggestion about being able to mark individual comments as Accepted Answers you can respond to one of the quarterly survey pop-ups, or you could send an email to the community managers at communitymanagers@atlassian.com.

@Trudy Claspill, thanks again! Sent:

Message-Id: <ObMCl6d49Df1EmoJbSsogD2cWQ13pcPI0zgjldV8IcfO2D2-eBbd3unb_R5kxX-5Qjh_guMqC3rEcw-Oh5DfRXh-5eWsAA3buJB72I7SVGM=@pm.me>

...and asked forums/Community-Announcements-articles/Value-Analytics-survey-We-want-your-feedback/bc-p/3120114#M6888.