Hi! I stopped receiving email notifications from Jira

[Mukund Murari (US)]

Even though I am being mentioned in tickets, and comments are being added to tickets I am watching, I am no longer receiving email notifications.

Could someone please help me turn them back on? They were working completely fine through November 25th, but since then I have not received a single email.

In case it helps - I just got an email from Atlassian for joining this community.

I also have confirmed that I have been mentioned in numerous tickets. I'm just not receiving email notifications anymore.

Thank you!

Edit: This problem is also affecting other members of my team

[Subhendu Chattopadhyay · Accepted solution]

Here are some steps you can try or ask your Admin to check- 

1. Ensure outgoing email is enabled.

2. Use notification helper to identify why you are not receiving email

You can check the link below to see other issues that can cause this problem

https://confluence.atlassian.com/jirakb/not-receiving-email-notifications-in-jira-cloud-779160705.html

[Mukund Murari (US)]

Our admin needed to fix something. Thank you!