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Email response on JIRA ServiceDesk

Marcelo Mella
Contributor
August 3, 2018

JIRA ServiceDesk does not make difference when you make a comment by mail.

Every comment by mail gets public. Is there a way to differentiate it?

1 answer

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1 vote
Sanjana _Alacriz_
Contributor
August 3, 2018

Hi @Marcelo Mella,

 

Unfortunate there is no option. Please see this open suggestion request : https://jira.atlassian.com/browse/JSDSERVER-3499

 

--Best 

Sanjana