Email notifications

[Hannah Palmer]

When tickets are moved along the work flow, we receive an email notification. Does anyone know how we can turn these off? 

[Alexey Matveev · Accepted solution]

Hello,

It depends on who you are. Are you a customer or an Agent?

If you are a customer then follow the answer of @Raynard Rhodes.

If you are an Agent then go to project settings -> notifications and change the Generic Issue event according to your requirements (when you move an issue along the workflow, the Generic Event is fired).

[Hannah Palmer]

Thanks so much, that was really helpful :) 

[Raynard Rhodes]

You can disable this option under Project Notification > Customer Notification. You will see "Customer-visible status changed", if you click on that at the bottom you will see "enable, save, cancel" 

Make sure "enable" is unchecked and you sohuld've receive customer facing notifications.

[Hannah Palmer]

Thank you so much but where do I find project notification? 

[Raynard Rhodes]