Email notifications

[Petr AST]

Good day!

1. In Software projects, sending notifications from the word does not work at all. Everything works perfectly in the Service Desk.
I checked the Software scheme, even if I forcefully send about creating a task, for example, to a certain person, it does not come anyway. Its important. Bug? 

2. Unfortunately a little silly question, trying to work around this problem using automation, how do I add the value of a custom two-word dropdown field?
I tried the following options, they didn't work.
{{issue.fields. '[test_test]'}}
{{issue.fields.'test_test '}}
{{issue.fields.customfield_11111}}
{{issue.fields.customfield_11111.value}}
{{jira.fields.customfield_11111.value}}
{{issue.fields. '[test_test]' .value}}
{{issue.fields.test_test.value}}
{{issue.fields.test test}}
{{issue.fields. [test test] .value}}

Searching on the forum and google did not give any results either(( I would be very grateful if you can tell me how to correctly display the value.

[Petr AST · Accepted solution]

On the second question, everything turned out to be simple, the reason why it was not initially displayed is not clear) Correct field {{issue.fields.test_test.value}}

[Jack Brickey · Accepted solution]

What does “sending notifications from the word” mean?

[Petr AST]

Jack, I mean they notifications are not sent at all.

[Jack Brickey]

Please go to project settings > notifications and inspect the various groups/roles that are associated to the notifications. Ensure that you or the necessary individuals are in one or more roles that will receive notifications.