EazyBI - Why one account's reports show epic names while other account shows epic JIRA keys?

[Peter Bengov]

I have 2 accounts that use the Epic Link dimension. On one of the reports show the epic links's name (ticket summary) and on the other the epic link's id (issue key).

It looks like the first account shows Epics under a project (Process Management) while the second account doesn't recognize a project. No idea why is that.

Here are the differences: 

Good:

account pro.PNG

Bad:

account pub.PNG

[Ilze Leite-Apine - eazyBI · Accepted solution]

Hi Peter,

I assume these issues are from different projects (different issue keys), as well as different reports. Could you please send exported report definitions to support@eazybi.com for a further investigation?

Ilze,

eazyBI support team

[Peter Bengov]

Ilze you are correct. Definitions sent

[Peter Bengov]

Your support team pointed me to the right direction - the Epic issue type wan't part of the import of that account. After adding it too all is good.

[Sateesh Chandra]

Hi Peter,

Looks like both the reports are from different servers.

[Peter Bengov]

They are from same server, same data source. Just different accounts