The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×

Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Download and Upload de document

Wanina Sanches Pires
February 9, 2021

Hello, can you help me. How do I allow files to be uploaded and downloaded via the JIRA Service Desk (Help Center). My client can only upload on opening and cannot download any files that I send. Can you help me?
Thanks
Wanina

1 answer

1 accepted

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
Answer accepted
Pramodh M
Community Champion
February 9, 2021

The attachment needs to be added in public comment for the customer to see it.

If that's added in public comment, check with permissions.

Community thread here for help!

https://community.atlassian.com/t5/Jira-Service-Management/Attach-Files-and-download/qaq-p/611880

Thanks,
Pramodh

Wanina Sanches Pires
February 9, 2021

Thank you Pramodh, Thank you so much

Like Pramodh M likes this
Pramodh M
Community Champion
February 9, 2021

Great!

If it helped you solve the problem, please accept the answer :-)

DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events