Downgrading plan to Free

[Neil Whitcher]

I'm about to start on a premium plan (7 users) but wish to be on a free plan, apparently you can have up to 10 users, however in the manage subscriptions section Free is saying only 1 user.

Which is correct and how do I move to free before I lose my account (I haven't provided Card details) and I'm receiving emails saying the account will be deactivated soon

[John Funk]

Hi Neil - Welcome to the Atlassian Community!

Yes, if you have been doing a trial of either the Premium or Standard plan, and wish to remain on the Free plan, you should change that in your settings. 

Follow the guidance in this article: 

https://community.atlassian.com/t5/Jira-Software-articles/How-to-Downgrade-Jira-Software-from-Standard-to-Free/ba-p/2045188