Do we have the ability to change the issue type without moving as issue to a different project?

[aqueeb]

In a different ITIL Service Desk ticketing system (EasyVista) that I use, we have the option of changing a ticket that has come in as an incident, to a service request.

And when that re-qualification happens (from an incident to a service request), a different workflow is assigned to that ticket.

Is the same sort of functionality available in JIRA Service Desk 3 without MOVING an issue to a different project.

Ideally, we want to prevent our service desk from changing the project but allowing them to change the issue type.

[Nic Brough -Adaptavist-]

Behind a Service Desk portal, there is a JIRA project.

To enable "change type of issue", make sure the JIRA Project has the target issue type as well as the source type (check the "issue type" scheme)