Delete issue option missing company managed project 2025

[hschoenen]

Some months ago i had created an isue. Now I have to delete it, but I don't find any way to do this. I am administrator of a company managed project. In the list of Issues I find a delete button, but I had been told "Sie benötigen zuerst die Berechtigung eines Administrators."

[Lara Demir - Hipporello · Accepted solution]

Hi 

The reason you are seeing "Sie benötigen zuerst die Berechtigung eines Administrators" even though you are an Admin is that in Company-Managed projects, the ability to delete issues is governed by a specific Permission Scheme, not just your user role.

To fix this once and for all, follow these steps:

Go to your project and click on Project settings (bottom left).

Select Permissions from the left sidebar.

In the top right, click the Actions button and select Edit Permissions.

Scroll down to the Issue Permissions section and find Delete Issues.

Click Update/Edit next to "Delete Issues" and add your user, your group (e.g., site-admins or administrators), or the Project Role "Administrator."

Click Grant.

Why this happened: By default, Jira often disables the "Delete" permission even for admins to prevent accidental data loss. Being a "Site Admin" gives you the right to change the rules, but you still have to give yourself the specific permission to delete within that project's scheme.

Once you grant this permission, the "Delete" option will appear in the "..." (three dots) menu of the issue immediately.

[Arkadiusz Wroblewski · Accepted solution]

Hello and Welcome @hschoenen 

First: That you are Admin doesn´t always Automatically mean you have all Permissions.

Second: Please take a look here, quite similiar Topic with most Answers you need.

https://community.atlassian.com/forums/Jira-questions/Unable-to-Delete-or-Archive-Jira-Tasks/qaq-p/3205515#M1172180 

[Staffan Redelius]

Hi @hschoenen and welcome to the community!

You already got some good answers to your question from @Arkadiusz Wroblewski and @Lara Demir - Hipporello

I just wanted to add that if you delete a issue it will be gone forever in your case it might not be a problem but in larger instances the permission is often limited to a few users or a Jira/space admins to avoid losing valuable information by mistake.

Best of luck!

/Staffan

[Arkadiusz Wroblewski]

In most Cases even only to Admin, since Tickets are not "Thrashed", that Permission must be scoped very Carefully to avoid Data Loss, or "Angry Fired Employe Story"

[hschoenen]

Well, I found a solution to my problem, but don't know if it was the best?
I started in free plan and tried standard plan to have a better impakt in configuring permissions. So I had changed something for tests. Then I fall back to the free plan and my changes to the permissions have been frozen. And now I had now chance to reset the wrong permissions. Now I have changed to "Standard" again and managed the permissions.
My suggestion to Atlassian: Reset all permission to default when falling back to free plan!

Thanks for your answers!

[Arkadiusz Wroblewski]

@hschoenen 

You're welcome.

I mean who cares if it's best solution. It must work, and it must work for you, that's most important 😊

When it work and you are happy with it. Then so be it 😁