Customers tickets expire

[elyse]

Is there a way for customers to view old service tickets? Right now they seem to expire or disappear once closed or after about a month. 

[Mikael Sandberg]

Hi @elyse,

Welcome to Atlassian Community!

Customers can always go to the portal and view all the requests that they have submitted or are request participants on by clicking on Requests > All

From here you can select to see open and closed requests.