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Customer selecting approver when submitting a request

Andrius Liugas November 26, 2025

Hi,

We want the requester to select an owner of the product at the point of raising the request. 
Then for the request to go automatically for approval. Before the technician has to do anything. 
Is that possible? 

I've created a custom field with all the people in the group but need to figure out now how to submit the approval to that one person that has been selected. 

TIA. 

1 answer

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Marc -Devoteam-
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November 26, 2025

HI @Andrius Liugas 

Is that new user field used in the approval on the workflow? If not, set this field as the field to use for approval.

If so create an automation rule that transitions the issue based on work item create trigger to the approval status.

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