Customer field/Elements Connect search is not working and no autocomplete

[bart_verbauwhede]

When searching on the custom field “Customer” that is also an element Connect field , I have two issues:

1. Autocomplete is not working
2. No result can be found , even when typing the full value of the  field "Customer". (pic 2))

 

[Julie d'Antin [Elements]]

Hello @bart_verbauwhede 

This page of the Elements Connect documentation might help you: https://doc.elements-apps.com/elements-connect/latest/user-guide/use-an-elements-connect-field-in-search

Laura

[JP _AC Bielefeld Leader_]

Hi,

this could be related to the elements connect field configuration. I would start checking there. You might get better support, asking this question directly to 

https://support.elements-apps.com/servicedesk/customer/portal/1/user/login?destination=portal%2F1

Best

JP