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Customer Portal Login Page Header

Scott Woodford
September 7, 2026

I am trying to change the header of the login page for the customer portal. We have recently changed the name of our help centre but this change is not shown on the customer login page. 

 

I have looked at a 'Adding a login message' but this only allows the changing of the title not the header. 

 

Does anybody know how to change this at all, or would this appear to be a bug in Jira?

1 answer

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Answer accepted
Arkadiusz Wroblewski
Community Champion
September 7, 2026

Hello @Scott Woodford 

The login message and the login-page header are actually two separate things.

When you use the "Add Login Page Message" option, it only lets you change the extra title or message on the login page; it won’t change the system-generated header.

The header is supposed to show the Help Center name you’ve set. So, if you’ve updated the Help Center name and the old one is still showing up on the login page, it’s a good moment to check the language and translation settings.

Please check that: Portal Name and Text Changes Not Updating in JSM Cloud Help Center | Jira and Jira Service Management | Atlassian Support

The information shown on the Portal page doesn't match what's set up in the Portal settings under Project settings | Jira and Jira Service Management | Atlassian Support

Best,

Arek🤠

Scott Woodford
September 7, 2026

Hi @Arkadiusz Wroblewski

 

Thank you for your help with this, the issue is now resolved

 

Kind Regards,

Scott

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