Custom text field on the portal

[Svetlana Kom]

I need to have a simple text input field on the portal where customers would leave a text information. How do I add a custom text field to the portal that should not correlate with any field in Jira from agent side?

[Angélica Luz]

Hello @Svetlana Kom,

Welcome to the Atlassian Community!

On the customer portal, customers can’t edit requests after it’s created. The only thing customers can do is to add comments, share the ticket or transition the issues. With this said, even adding a text box to the issue, customers wouldn’t be able to edit the field.

There are feature requests suggesting improvements for that:

• Allow Editing of Fields through the Service Desk Request
• Edit issue details in customer portal

Please, click on vote and also watch the features to receive updates from our product teams.

Kind regards,
Angélica

[Jack Brickey]

He can't really do that. Any input from the customer needs to be associated with an existing ticket. So the best option would be to use the comment Field.