Custom mail handler default reporter if reporter does not have license

[Reza Sobut]

We have encountered a tricky issue that calls for a feature unless someone can help with a workaround:

We have a custom mail handler on a software project that processes emails from external customers. We are using a default reporter in the mail handler.

This works fine unless the customer reporting the issue through this email is also a customer in one of our service desk projects. This will now fail as the customer already is a user and this user does not have a Jira software license with this message:

"Cannot create issue due to invalid license: [Sorry, you can't create any issues right now, as you need to have access to a Jira application to be able to create issues. To gain application access you need to be a member of a group assigned to an application.]"

Is there a way to tell the mail handler to fall back on the default reporter if the reporter does not have a license?

[Angélica Luz · Accepted solution]

Hi Reza,

This issue that you are facing is a bug that was reported on the link below and currently, there is no workaround.
- https://jira.atlassian.com/browse/JRACLOUD-68653
Please, click on vote and watch to receive updates about the bug.

Regards,
Angélica

[Reza Sobut]

Thanks for the Link. Voted and watching. 

[Angélica Luz]

You are always welcome Reza!
If you have any other question, please count on us.

Regards,
Angélica