Creating a ticket in service desk from network equipment

[Lawrence Chase]

The company I work for has printers that send messages when they have problems.  I have the email messages being sent to the Service Desk but tickets aren't being created.   I have researched this extensively and have setup the project so users can create issues anonymously but still no luck.  Any help with this would be greatly appreciated.

[Jack Brickey]

. 

have you done the following?

• the machines “from” address will need to be listed as a customer
• log into the mailbox associated with the help desk and verified that emails from machines exist?
• sent a test email manually and verify the ticket is created in Jira?