Create a new issue or add a comment to an existing issue

[Dilli Babu]

Reporter (712020:b053c870-af25-4234-8d93-4419859e4146) does not have permission to create an issue. Message rejected.

[Cristian0791]

Hi Dilli,

Here are some steps you can take to resolve this issue:

1. Check Permissions Scheme

• Project Permissions: Ensure that the "Reporter" has the "Create Issues" permission in the project's permission scheme. This permission allows users to create new issues in the project.
• Browse Projects Permission: The user also needs the "Browse Projects" permission to view the project and its issues.

2. Group or Role Assignment

• Verify that the "Reporter" user is included in a group or project role that has been granted the necessary permissions in the project's permission scheme. Jira permissions are often managed through groups or roles.

3. User Management

• Check User Status: Ensure that the "Reporter" is an active user in the system and not deactivated.
• License: Confirm that the user has a valid Jira license, as some permissions may be restricted based on the license type.
  
  
  
  

[John Funk]

This looks a lot like an AI answer. 

[Vamshi Krishna Challandula]

@Dilli Babu  Check permissions schema in the project Settings. Create issue permission need to be checked

[John Funk]

Hi Dilli - Welcome to the Atlassian Community!

Run the Permission Helper while you are in the Permission Scheme.

[Nicolas Grossi]

@Dilli Babu Comment and create an issue are different permissions, check both for that user please.

[Nicolas Grossi]

@Dilli Babu Welcome! Please check the project permission scheme - create issue permission.

[Dilli Babu]

Thank you, Nicolas, for your quick response. After creating permission, I am getting same error... Could you please help me more on this.