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Create a Service Desk Ticket request with Yes/No Branching
I need to create a service desk ticket request that contains yes/no branching. Like this.
Reset FunkyWidget Password
Are you using a Windows Laptop?
Yes|---> go to the FunkyWidgetPortal and choose reset. (End)
No |---> Connect to VPN and go to MacFunkyWidgetPortal
Were you able to go MacFunkyWidgetPortal?
Yes|---> Choose MacReset (End)
No |---> Ping IloveRyanSeacrest.com
Were you able to ping IloveRyanSeacrest.com
Yes |---> Email to FWP support.
No |---> Create ticket and schedule to bring in your laptop to the IT lab.
Is there a way in Jira Service Desk Cloud use Yes/No answers to capture answers and send the user entering the ticket down different branches based on the answers?
If this would require an add-on which do you use that would do this?
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