Create a CR using Jira forms for all users in my organization without giving full access

[NandaKumar Subash]

Hi, we are currently managing Change Request process by asking the stakeholders to Submit  a word document, and we are creating a Jira ticket manually. We are planning to streamline this process using a Jira Form, by asking the stakeholders to complete a Jira form, which should create a Jira ticket in our Project Board.

I have managed to create the form and linked to the Jira fields to create a ticket. However, all the stakeholders will not have access to our Jira board. How to allow the users to access the form to create a ticket (Issue Type : Change Request), without providing complete accesses to create/view/edit other Issue Types , and edit the Change Request issue type ? (In short, I wanted the users just to submit the form to create Change Request ticket without any other accesses).

[Brant Schroeder]

@NandaKumar Subash welcome to the Atlassian community

I would suggest getting Jira Service Management.  This will allow you to service customers through the portal where they can submit them without any permissions and can even track the status through the portal.